Support
Contact BackDoor Map support
Email support@coldforgeworks.com for help with the app, a contribution, or a policy question. We do not promise a particular response time, but useful context can help us investigate.
What to include
- your device platform, such as iPhone or Android;
- the BackDoor Map app version and build number;
- the address or building involved;
- the approximate time the issue occurred; and
- a clear description of what happened and what you expected.
Do not email passwords, door or access codes, alarm details, private entry instructions, or other sensitive building information. Optional backup accounts use email codes, not a BackDoor Map password. Never send support a sign-in code, recovery key, session token, private note or backup file. Redact screenshots.
Saved places and backup help
If your places are still on your phone, keep the app installed. Signing in alone does not enable backup; enable it in Account backup and check the successful backup time. Without a successful cloud backup or usable manual export, reinstalling or losing your phone can lose local saved data.
To recover a confirmed backup, sign in with the same email, choose the intended device backup and review the restore preview. Restore preserves conflicting local places; it is not continuous device-to-device sync. We cannot reset a lost manual-export recovery key.
If a code does not arrive, check the address and spam folder, then wait before requesting another. Include your platform, app version, approximate time and non-sensitive error when contacting support. Do not send the code itself. For an uncertain deletion result, contact support before creating another account. Local places are not deleted by deleting a backup account.
Delete a backup account and cloud backups, or use Data Requests for other information requests.