Data Requests

Delete your backup account and cloud backups

Request account deletion without reinstalling the app. Confirm ownership with a fresh code sent to your backup-account email, then confirm permanent deletion. Never send that code to support. You can also use App information > Account backup > Delete backup account in the app.

This removes your email account and its current and previous active cloud backups. Saved places on your phones, exported files and separately submitted community contributions are not deleted. Provider recovery copies and required security records may remain separately. Pausing backup or signing out is not account deletion.

Our encrypted server recovery copies can still contain older account data. We keep one verified copy for each of the latest seven days with a successful backup; failed or missed backups can extend that period. Rotated Google Drive copies normally remain in Trash for another 30 days. These copies are restricted and separate from active account backups. See the Privacy Policy's retention details.

We keep a restricted account identifier and deletion-request time to prevent disaster recovery from restoring accounts that requested deletion. These records remain while recovery copies could still contain the account. They contain no email address, sign-in code, saved place or private note.

If you cannot access your email or confirmation is unavailable, contact support below. An unverified message cannot authorize deletion of someone else's account. If a deletion response is lost, contact support before creating another account; do not assume deletion succeeded or was canceled.

Request access, correction, or deletion

Email support@coldforgeworks.com to request access to, correction of, or deletion of BackDoor Map information where applicable. Include the type of request and enough detail for us to understand what records may be involved.

Community records use a separate identity

Community contributions are associated with a pseudonymous installation identifier rather than your optional backup account or a public profile. Signing in to backup does not prove ownership of community contributions. The app does not prominently display raw internal identifiers, and you do not need to locate one before contacting us.

Details that may help us locate a relevant submission include:

• the building address;
• whether the request concerns a pin, vote, correction, reviewer note, or report;
• the approximate date and time of the activity;
• the app platform, version, and build; and
• a description of the submitted location or issue.

We may ask for additional information to avoid changing or disclosing someone else's contribution. Some installation-linked records may not be identifiable without sufficient details, and we cannot promise to locate data that cannot reliably be connected to the information provided.

Local places and exported files

Manage local Favorites, Recents, notes and personal pins in the app. Keep a successful backup or usable encrypted export before changing phones or reinstalling. Deleting local data does not remove an older cloud snapshot; manage cloud backups separately in Account backup. We cannot remotely erase exported files or recover a lost export key.

Do not send support sign-in codes, recovery keys, passwords or private backup files.

Limits and retention

A request may be limited where records must be retained for fraud prevention, legal compliance, security, vote integrity, or moderation history. Aggregate or anonymized information may remain after a request is completed. We will evaluate requests under applicable law and the circumstances of the record.

For more detail, read the Privacy Policy.